About This Job
Sutherland is hiring a Customer Service Associate - SM in Chennai, Tamil Nadu. The role is the primary point of contact for customers through calls and email, providing timely and accurate support within service-level agreements, maintaining customer records and call documentation, and meeting quality, productivity, attendance and first-contact resolution metrics. English at B2 level or higher is required.
Overview
| Organization | Sutherland |
|---|---|
| Post Name | Customer Service Associate - SM |
| Job Location | Chennai, Tamil Nadu |
| Experience | 0-3 years (freshers welcome) |
| Qualification | High school diploma or equivalent and above |
| Salary | Not stated in the employer's posting |
| Application Mode | Online, through the employer’s own posting |
| Posted On | Not stated in the employer's posting |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Customer Service Associate - SM is the primary point of contact for Sutherland's customers through calls and email, takes full ownership of each interaction, handles sensitive issues empathetically, and suggests process improvements. The job is work from office (on-site) in Chennai, on rotational shifts, mostly night shift.
Eligibility / Skills Required
| Experience | 0-3 years (freshers welcome) |
|---|---|
| Qualification | High school diploma or equivalent and above |
| Required Skills | Excellent verbal and written English (B2 level or higher); customer service mindset; email etiquette and multi-channel communication; basic Windows knowledge |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Chennai location and the role details.
- Apply online through the employer’s own posting.
Important Links
| Apply Online — Employer Posting (Customer Service Associate - SM, Chennai) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this Sutherland job located?
Chennai, Tamil Nadu, as stated in the employer’s posting.
Is there an application deadline?
Not stated in the employer’s posting