About This Job
Sutherland is hiring a Customer Support Associate - Voice in Chennai, Tamil Nadu. The role is a voice-based Customer Support Associate position supporting global B2B clients, acting as the primary point of contact through voice, providing timely and accurate support within service-level agreements, maintaining customer records and call documentation, and meeting quality, productivity, attendance and first-contact resolution metrics.
Overview
| Organization | Sutherland |
|---|---|
| Post Name | Customer Support Associate - Voice |
| Job Location | Chennai, Tamil Nadu |
| Experience | 6 months - 2 years in domestic or international voice process |
| Qualification | High school diploma or equivalent and above |
| Salary | Not stated in the employer's posting |
| Application Mode | Online, through the employer’s own posting |
| Posted On | Not stated in the employer's posting |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Customer Support Associate - Voice is the primary point of contact for Sutherland's business-to-business customers through voice, takes full ownership of each interaction with proactive problem-solving, handles sensitive issues empathetically, maintains customer records and call documentation, and suggests process improvements. The job is work from office at Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai, on rotational day and night shifts, 5 days of work and 2 rotational days off.
Eligibility / Skills Required
| Experience | 6 months - 2 years in domestic or international voice process |
|---|---|
| Qualification | High school diploma or equivalent and above |
| Required Skills | Excellent English communication; customer service mindset; email communication; basic Windows operating systems knowledge |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Chennai location and the role details.
- Apply online through the employer’s own posting.
Important Links
| Apply Online — Employer Posting (Customer Support Associate - Voice, Chennai) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this Sutherland job located?
Chennai, Tamil Nadu, as stated in the employer’s posting.
Is there an application deadline?
Not stated in the employer’s posting