About This Job
Sutherland is hiring a Associate / Sr. Associate in Navi Mumbai, Maharashtra. The role is an International Voice Process Associate position based at Airoli, Navi Mumbai, on rotational night shifts. It involves handling inbound and outbound customer interactions across Telecom, Technology, Logistics and Mortgage domains, resolving queries on services, technical issues, billing, orders, deliveries, refunds and loan processes, and meeting quality, productivity, sales, retention and SLA targets.
Overview
| Organization | Sutherland |
|---|---|
| Post Name | Associate / Sr. Associate |
| Job Location | Navi Mumbai, Maharashtra |
| Experience | 1-6 years (freshers welcome) |
| Qualification | High school diploma or equivalent and above |
| Salary | Rs 18,000 - Rs 40,000 in-hand per month (depending on years of experience), as stated in the employer's posting |
| Application Mode | Online, through the employer’s own posting |
| Posted On | 16 Jun 2026 |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Associate handles inbound and outbound customer interactions, provides troubleshooting support, drives sales, cross-selling, upselling and customer retention initiatives, coordinates with internal teams for escalations, and maintains accurate customer records in CRM systems, on rotational night shifts at Airoli, Navi Mumbai.
Eligibility / Skills Required
| Experience | 1-6 years (freshers welcome) |
|---|---|
| Qualification | High school diploma or equivalent and above |
| Required Skills | Good verbal and written English communication; customer service mindset; email etiquette and multi-channel communication (voice, email and chat); basic Windows operating systems knowledge |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Navi Mumbai location and the role details.
- Apply online through the employer’s own posting.
Important Links
| Apply Online — Employer Posting (Associate / Sr. Associate, Navi Mumbai) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this Sutherland job located?
Navi Mumbai, Maharashtra, as stated in the employer’s posting.
Is there an application deadline?
Not stated in the employer’s posting