About This Job
Sutherland is hiring a Associate Customer Service in Cochin, Kerala. The role is a customer service consultant position delivering outstanding customer experience via calls, resolving customer requests and inquiries, achieving contact centre statistics and SLAs, and adhering to data security policies. Candidates must reside within 25 km of the Sutherland office, and cab facilities are available within 25 km.
Overview
| Organization | Sutherland |
|---|---|
| Post Name | Associate Customer Service |
| Job Location | Cochin, Kerala |
| Experience | Not stated in the employer's posting (2025 passouts eligible) |
| Qualification | Any full-time HSC / UG / PG Graduate (2025 passout can apply) |
| Salary | Not stated in the employer's posting |
| Application Mode | Online, through the employer’s own posting |
| Posted On | Not stated in the employer's posting |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Associate Customer Service consultant resolves requests and inquiries made by customers via calls, achieves contact centre statistics and SLAs, completes mandated upskilling and e-courses, attends coaching sessions, and maintains 100% schedule adherence. Work location is Cochin, with 8 hours plus 1 hour break, 5 or 6 days per week, and shifts including nights.
Eligibility / Skills Required
| Experience | Not stated in the employer's posting (2025 passouts eligible) |
|---|---|
| Qualification | Any full-time HSC / UG / PG Graduate (2025 passout can apply) |
| Required Skills | Excellent verbal and written English; good analytical and typing skills; flexibility to work shifts including nights |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Cochin location and the role details.
- Apply online through the employer’s own posting.
Important Links
| Apply Online — Employer Posting (Associate Customer Service, Cochin) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this Sutherland job located?
Cochin, Kerala, as stated in the employer’s posting.
Is there an application deadline?
Not stated in the employer’s posting