About This Job
Sutherland is hiring a Associate - Account Management in Hyderabad, Telangana. The role is the primary point of contact for business-to-business customers through email, chat and voice support, providing timely and accurate support within service-level agreements, maintaining customer records and call documentation, and meeting quality, productivity, attendance and first-contact resolution metrics.
Overview
| Organization | Sutherland |
|---|---|
| Post Name | Associate - Account Management |
| Job Location | Hyderabad, Telangana |
| Experience | 0-2 years (freshers welcome) |
| Qualification | Graduate and above |
| Salary | Not stated in the employer's posting |
| Application Mode | Online, through the employer’s own posting |
| Posted On | Not stated in the employer's posting |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Associate - Account Management is the primary point of contact for Sutherland's business-to-business customers through email, chat and voice, takes full ownership of each interaction, handles sensitive issues empathetically, and suggests process improvements. The job is work from office at Sutherland, NSL Arena, Tower B, 9th floor, Ramanthapur Road, Uppal, Hyderabad, on rotational day and night shifts, 5 days of work and 2 rotational days off.
Eligibility / Skills Required
| Experience | 0-2 years (freshers welcome) |
|---|---|
| Qualification | Graduate and above |
| Required Skills | Good verbal and written English communication; customer service mindset; email etiquette and multi-channel communication; basic Windows knowledge |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Hyderabad location and the role details.
- Apply online through the employer’s own posting.
Important Links
| Apply Online — Employer Posting (Associate - Account Management, Hyderabad) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this Sutherland job located?
Hyderabad, Telangana, as stated in the employer’s posting.
Is there an application deadline?
Not stated in the employer’s posting