About This Job
Sutherland is hiring a Associate - Customer Service Consultant in Hyderabad, Telangana. The role, titled Customer Service Consultant in the posting, is the primary point of contact for business-to-business customers through voice, email and chat, providing timely and accurate support within service-level agreements and meeting quality, productivity, attendance and first-contact resolution metrics.
Overview
| Organization | Sutherland |
|---|---|
| Post Name | Associate - Customer Service Consultant |
| Job Location | Hyderabad, Telangana |
| Experience | 0-2 years (freshers welcome) |
| Qualification | High school diploma or equivalent and above |
| Salary | Not stated in the employer's posting |
| Application Mode | Online, through the employer’s own posting |
| Posted On | Not stated in the employer's posting |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Associate - Customer Service Consultant is the primary point of contact for Sutherland's business-to-business customers through voice, email and chat, takes full ownership of each interaction, handles sensitive issues empathetically, and maintains customer records and call documentation. The job is work from office at Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad, on rotational day and night shifts, 5 days of work and 2 rotational days off.
Eligibility / Skills Required
| Experience | 0-2 years (freshers welcome) |
|---|---|
| Qualification | High school diploma or equivalent and above |
| Required Skills | Good verbal and written English communication; customer service mindset; email etiquette and multi-channel communication; basic Windows knowledge |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Hyderabad location and the role details.
- Apply online through the employer’s own posting.
Important Links
| Apply Online — Employer Posting (Associate - Customer Service Consultant, Hyderabad) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this Sutherland job located?
Hyderabad, Telangana, as stated in the employer’s posting.
Is there an application deadline?
Not stated in the employer’s posting