About This Job
WNS is hiring a Lead Associate Operations - Resolution Team in Pune, Maharashtra. The role responds promptly to customer complaints, comments and messages on social media and survey platforms, provides empathetic and professional responses, liaises with relevant departments to resolve complex issues, maintains a positive brand image, identifies recurring issues for process improvement, and documents interactions accurately.
Overview
| Organization | WNS |
|---|---|
| Post Name | Lead Associate Operations - Resolution Team |
| Job Reference | REF37882Q |
| Job Location | Pune, Maharashtra |
| Experience | Minimum 2 years of customer experience / service (some social media complaints handling experience) |
| Qualification | Graduate; SVAR / Writex score of 58 required |
| Salary | Not stated in the employer's posting |
| Application Mode | Online, through the employer’s own posting |
| Posted On | Not stated in the employer's posting |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Lead Associate Operations - Resolution Team responds to customer complaints on social media and survey platforms, resolves concerns empathetically, liaises with internal departments on complex issues, and documents interactions and resolutions accurately. The role is in Pune, on a US shift, in a 24x7 work-from-office environment with split offs and rotational shifts.
Eligibility / Skills Required
| Experience | Minimum 2 years of customer experience / service (some social media complaints handling experience) |
|---|---|
| Qualification | Graduate; SVAR / Writex score of 58 required |
| Required Skills | Strong customer service skills; excellent verbal and written English (fluent written proficiency); multi-tasking with empathy; internet, computer, typing and web-based application skills; attention to detail |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Pune location and the role details.
- Apply online through the employer’s own posting.
Important Links
| Apply Online — Employer Posting (Lead Associate Operations - Resolution Team, Pune) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this WNS job located?
Pune, Maharashtra, as stated in the employer’s posting.
Is there an application deadline?
Not stated in the employer’s posting