About This Job
Sutherland is hiring a Associate in Navi Mumbai, Maharashtra. The role is the primary point of contact for business-to-business customers through calls, email and chat, providing timely and accurate support within service-level agreements, maintaining customer records and call documentation, and meeting quality, productivity, attendance and first-contact resolution metrics. Cab facilities are available within 25 km of the office.
Overview
| Organization | Sutherland |
|---|---|
| Post Name | Associate |
| Job Location | Navi Mumbai, Maharashtra |
| Experience | 0-2 years (freshers welcome) |
| Qualification | High school diploma or equivalent and above |
| Salary | Not stated in the employer's posting |
| Application Mode | Online, through the employer’s own posting |
| Posted On | Not stated in the employer's posting |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Associate is the primary point of contact for Sutherland's business-to-business customers through calls, email and chat, takes full ownership of each interaction, handles sensitive issues empathetically, and suggests process improvements. Working location is Navi Mumbai (Airoli), 8 hours plus a 1-hour break per day.
Eligibility / Skills Required
| Experience | 0-2 years (freshers welcome) |
|---|---|
| Qualification | High school diploma or equivalent and above |
| Required Skills | Good verbal and written English communication; customer service mindset; empathy and time management |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Navi Mumbai location and the role details.
- Apply online through the employer’s own posting.
Important Links
| Apply Online — Employer Posting (Associate, Navi Mumbai) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this Sutherland job located?
Navi Mumbai, Maharashtra, as stated in the employer’s posting.
Is there an application deadline?
Not stated in the employer’s posting