About This Job
WNS is hiring a Senior Associate - Order Management in Pune, Maharashtra. The role provides high-level sales and customer service support to a retail and professional customer base, covering inbound call management, inbound and outbound enquiry management, product allocation, GOL process management, order process management, business escalation management, open order management, reporting and funds handling, on US and APAC rotational shifts.
Overview
| Organization | WNS |
|---|---|
| Post Name | Senior Associate - Order Management |
| Job Reference | REF93147K |
| Job Location | Pune, Maharashtra |
| Experience | 1-3 years; previous customer service experience |
| Qualification | Graduate (Commerce); B.Com / M.Com / MBA Finance |
| Salary | Not stated in the employer's posting |
| Application Mode | Online, through the employer’s own posting |
| Posted On | Not stated in the employer's posting |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Senior Associate - Order Management provides high-level sales and customer service support to Sony Online customers, manages inbound calls and enquiries, product allocation, GOL and order processes, business escalations, open orders, reporting and funds handling, with a high level of attention to detail under time-sensitive, fluctuating volumes. The role is in Pune, on US and APAC rotational shifts, full-time.
Eligibility / Skills Required
| Experience | 1-3 years; previous customer service experience |
|---|---|
| Qualification | Graduate (Commerce); B.Com / M.Com / MBA Finance |
| Required Skills | SAP knowledge/experience; Excel (moderate to advanced); PayPal/Cybersource (preferred, not essential); strong customer service orientation; excellent oral and written communication |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Pune location and the role details.
- Apply online through the employer’s own posting.
Important Links
| Apply Online — Employer Posting (Senior Associate - Order Management, Pune) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this WNS job located?
Pune, Maharashtra, as stated in the employer’s posting.
Is there an application deadline?
Not stated in the employer’s posting