About This Job
Wipro is hiring a Process Associate in Kolkata, West Bengal. The role involves supporting a process by managing transactions to required quality standards, fielding incoming help requests from clients by telephone and email, and resolving client queries as per defined SLAs. The posting states Fresher or Experience and an Under Graduate or Graduate degree in Business or any discipline, noting that B.Sc IT, MBA and BE are not eligible to apply.
Overview
| Organization | Wipro |
|---|---|
| Post Name | Process Associate |
| Job Location | Kolkata, West Bengal |
| Experience | Fresher or Experience |
| Qualification | Under Graduate / Graduate degree - Business or any discipline (B.Sc IT, MBA, BE not eligible) |
| Mandatory Skill | Claims Processing |
| Salary | Not stated in the employer’s posting |
| Application Mode | Online, through the employer’s own posting |
| Posted On | 10 Oct 2026 |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Process Associate manages transactions as per required quality standards, documents client queries and resolutions, updates knowledge bases and self-help documents, identifies trends from call logs, escalates serious issues to the team leader, and delivers customer service through diagnosis and troubleshooting of client queries.
Eligibility / Skills Required
| Experience | Fresher or Experience |
|---|---|
| Required Skills | Claims Processing; strong analytical skills; good English comprehension; multitasking with keyboard shortcut skills; computer typing speed of 30 WPM with 90% accuracy; comfortable working in 24/7 shifts |
| Qualification | Under Graduate / Graduate degree - Business or any discipline (B.Sc IT, MBA, BE not eligible) |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Kolkata location and the requirements stated on that posting.
- Apply online through the employer’s own posting.
Important Links
| Apply Online — Wipro Careers Posting (Process Associate, Kolkata) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this Wipro job located?
Kolkata, West Bengal, as stated in the employer's posting.
Is there an application deadline?
No deadline is stated in the employer's posting.