About This Job
TP (Teleperformance) is hiring a Sr. Customer Service Associate in Bengaluru, Karnataka. The role handles queries, requests and complaints from customers tactfully, provides excellent customer experience at every interaction, and ensures end-to-end resolution by taking complete ownership for the customer in every transaction, with the goal of superior customer engagement. Consultants should be from a relevant industry (telecom strictly avoided), preferably with international contact centre experience.
Overview
| Organization | TP (Teleperformance) |
|---|---|
| Post Name | Sr. Customer Service Associate |
| Job Location | Bengaluru, Karnataka |
| Experience | Minimum 1 year of relevant work experience as a consultant |
| Qualification | Graduate (90%) and Under-Graduate (10%) in any stream |
| Salary | Not stated in the employer's posting |
| Application Mode | Online, through the employer’s own posting |
| Posted On | Not stated in the employer's posting |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Sr. Customer Service Associate handles queries, requests and complaints tactfully, provides excellent customer experience at every interaction, and ensures end-to-end resolution with complete ownership. Language capabilities are English and Hindi (written and verbal), with one additional regional language among Tamil, Telugu, Kannada or Malayalam preferable. Location is Bangalore (Varthur), Bengaluru.
Eligibility / Skills Required
| Experience | Minimum 1 year of relevant work experience as a consultant |
|---|---|
| Qualification | Graduate (90%) and Under-Graduate (10%) in any stream |
| Required Skills | Compassion and empathy; customer centricity; composure under pressure; communication proficiency; written communication etiquette for email and chat; ability to speak the language as per geography |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Bengaluru location and the role details.
- Apply online through the employer’s own posting.
Important Links
| Apply Online — Employer Posting (Sr. Customer Service Associate, Bengaluru) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this TP (Teleperformance) job located?
Bengaluru, Karnataka, as stated in the employer’s posting.
Is there an application deadline?
Not stated in the employer’s posting