About This Job
Freshworks is hiring a Lead - Customer Success - Mid Tier - US in Chennai, Tamil Nadu, open to working from the Chennai office in the US shift. The role drives proactive customer engagement and strategic and tactical guidance to increase the value customers get from the Freshworks suite, owning two key metrics: product adoption and customer retention.
Overview
| Organization | Freshworks |
|---|---|
| Post Name | Lead - Customer Success - Mid Tier - US |
| Job Location | Chennai, Tamil Nadu (Chennai office, US shift) |
| Experience | 7–10 years total, with at least 5 years in SaaS Customer Success |
| Qualification | Minimum Graduation / Bachelor’s Degree (mandatory) |
| Salary | Not stated in the employer’s posting |
| Application Mode | Online, through Freshworks’ SmartRecruiters posting |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Lead owns product adoption and customer retention for mid-tier US customers. Responsibilities include proactive customer engagement, stakeholder mapping, product demos and best product-fit solutions, and cross-functional work with product, sales, pre-sales, marketing and support teams.
Eligibility / Skills Required
| Experience | 7–10 years total, with at least 5 years in SaaS Customer Success |
|---|---|
| Required Skills | Customer engagement and retention; stakeholder mapping; product demos and product-fit solutions; cross-functional collaboration |
| Qualification | Minimum Graduation / Bachelor’s Degree (mandatory) |
Salary
How to Apply
- Open the direct Freshworks SmartRecruiters posting link below.
- Confirm the Chennai location and the Lead - Customer Success - Mid Tier - US title.
- Apply online through the Freshworks SmartRecruiters posting.
Important Links
| Apply Online — Freshworks Posting (Lead - Customer Success - Mid Tier - US, Chennai) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this Freshworks job located?
Chennai, Tamil Nadu, working from the Chennai office in the US shift, as stated in the employer’s posting.
Is there an application deadline?
No deadline is stated in the employer’s posting.