About This Job
Firstsource is hiring a Associate in Hyderabad, Telangana. The role is Customer Support Associate / Senior Customer Support Associate in a voice process, responding to customer inquiries through phone, email, chat and social media, understanding concerns and providing accurate, timely and professional resolutions, maintaining detailed records, and escalating complex issues. Benefits include industry-competitive CTC, one-way cab transportation, and a performance-based incentive programme.
Overview
| Organization | Firstsource |
|---|---|
| Post Name | Associate |
| Job Reference | Job ID 60696044 |
| Job Location | Hyderabad, Telangana |
| Experience | 0-3 years in Customer Service, BPO, Contact Center or Support Operations (freshers eligible) |
| Qualification | Any Undergraduate (10+2) / Graduate / Postgraduate |
| Salary | Not stated in the employer's posting (industry-competitive CTC mentioned, no figure) |
| Application Mode | Online, through the employer’s own posting |
| Posted On | Not stated in the employer's posting |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Associate responds to customer inquiries through phone, email, chat and social media, provides accurate and timely resolutions, maintains detailed and accurate records of customer interactions, escalates complex issues, and delivers a positive customer experience while achieving quality and productivity targets. The job is work from office in Hyderabad, 5 days a week with 2 rotational week-offs, in a 24/7 rotational shift environment.
Eligibility / Skills Required
| Experience | 0-3 years in Customer Service, BPO, Contact Center or Support Operations (freshers eligible) |
|---|---|
| Qualification | Any Undergraduate (10+2) / Graduate / Postgraduate |
| Required Skills | Excellent verbal and written communication; customer-centric mindset; problem-solving; basic computer proficiency and MS Office (Outlook, Word, Excel); navigating multiple applications |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Hyderabad location and the role details.
- Apply online through the employer’s own posting.
Frequently Asked Questions (FAQ)
Where is this Firstsource job located?
Hyderabad, Telangana, as stated in the employer’s posting.
Is there an application deadline?
Not stated in the employer’s posting