About This Job
Accenture is hiring a Customer Contact Comms Associate - Messaging in Bengaluru, Karnataka. The role is aligned with Accenture's Customer Support vertical, helping manage and resolve customer queries, handling escalations and complaints of dissatisfied customers and giving the best resolutions, and closing faults and complaints within SLAs. The primary skill is Customer Communications, with email and chat process work preferred.
Overview
| Organization | Accenture |
|---|---|
| Post Name | Customer Contact Comms Associate - Messaging |
| Job Reference | Job ID AIOC-S01671993 |
| Job Location | Bengaluru, Karnataka |
| Experience | 1 to 3 years |
| Qualification | Any Graduation |
| Salary | Not stated in the employer's posting |
| Application Mode | Online, through the employer’s own posting |
| Posted On | 28 Oct 2026 |
| Last Date to Apply | Not stated in the employer’s posting |
Role Details
The Customer Contact Comms Associate - Messaging (designation: Customer Contact Comms Associate) is aligned with Accenture's Customer Support vertical and helps manage and resolve customer queries, handling escalations and complaints of dissatisfied customers and giving the best resolutions, and closing faults and complaints within SLAs. A candidate who is good in email and chat process and good in typing is preferred. Customer communications are interactions between customers and businesses using various channels spanning digital and in-person touchpoints, over the phone, via text, over chat, or face to face. The role may require working in rotational shifts. The role involves solving routine problems largely through precedent and referral to general guidelines, interactions within the team and direct supervisor, and working as an individual contributor as part of a team with a predetermined, focused scope of work.
Eligibility / Skills Required
| Experience | 1 to 3 years |
|---|---|
| Qualification | Any Graduation |
| Required Skills | Omnichannel - Customer Communications; Customer Communications (P3); email and chat process; good typing skills; solving routine problems through precedent and general guidelines |
Salary
How to Apply
- Open the direct employer posting link below.
- Confirm the Bengaluru location and the role details.
- Apply online through the employer’s own posting.
Important Links
| Apply Online — Employer Posting (Customer Contact Comms Associate - Messaging, Bengaluru) |
| Official Employer Posting |
Frequently Asked Questions (FAQ)
Where is this Accenture job located?
Bengaluru, Karnataka, as stated in the employer’s posting.
Is there an application deadline?
Not stated in the employer’s posting